Before We Arrive
Providing Everything You Need
Help us help you faster! This checklist ensures your appointment goes
smoothly and efficiently.
Be Present
Someone 18+ should be available during the entire service visit to answer questions and authorize repairs.
Communicate
The more details you can provide about the issue, the faster we can diagnose and fix it.
Trust the Process
Our technicians are certified professionals. We'll explain everything we're doing and why.
Ask Questions
No question is too simple! We're happy to explain and help you prevent future issues.
Device Preparation
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Have your device plugged in and charged (if applicable)Essential
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Close any sensitive documents or personal files you don't want visibleRecommended
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Make note of any error messages you've seen (screenshots help!)Helpful
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Have your device's charger/power cable accessibleEssential
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If it's a desktop, ensure it's accessible (not buried under a desk)Recommended
Passwords & Access
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Know your device login password (Windows/Mac login)Essential
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Have your Apple ID or Microsoft account credentials readyEssential
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If email repair is needed, have those login details availableRecommended
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WiFi network name and password (for connectivity testing)Recommended
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Any software license keys that might be neededHelpful
Data & Backup
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Identify any critical files you're worried about losingEssential
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If you have an external drive, have it available for backupRecommended
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Know your cloud backup status (OneDrive, iCloud, Google Drive)Helpful
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List any programs that MUST be preserved or reinstalledHelpful
Environment Setup
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Clear a workspace near the device (table or desk space)Essential
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Ensure good lighting in the work areaRecommended
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Have a power outlet accessible nearbyEssential
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If pets might interfere, plan to secure them during the visitHelpful
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Ensure easy parking/access for our technician (house calls)
Problem Documentation
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Write down when the problem startedEssential
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Note any recent changes (new software, updates, drops, spills)Essential
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List all symptoms and error messagesEssential
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Note if the problem is consistent or intermittentRecommended
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Have any warranty or purchase information available
Network & Peripherals
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If it's a network issue, know where your router/modem is locatedEssential
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Have your internet provider info handy (for troubleshooting)Recommended
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If printers need setup, have them accessible and turned onRecommended
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Gather any cables, adapters, or accessories related to the issue
